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Condition Grading Criteria

How each item's condition is determined

Written by Eli Shoyat

Every product that is checked into our facility is inspected and photographed by our team.

Product Grading Scale:

New: No signs of use, contains all original components, and shows no signs of opening if packaging is included.

New – Open Box: The factory seal was broken or the box was clearly opened, but the item inside shows no signs of use and remains in new condition.

New – Damaged Packaging: The outer packaging shows clear wear or damage, but the item inside is still new and unused.

New – Missing Packaging: Fits the criteria for New but is missing the original packaging.

Used items are inspected for these issues:

  • Scuffs and/or scratches

  • Chips, cracks, dents and/or cuts

  • Dirt, stains and/or discoloration

  • Off-putting odor

  • Missing parts

Based on these factors, we determine the degree of how used the product is based on how many of these issues a product has.

  • 1 defect: Used – Excellent

  • 2–3 defects: Used – Good

  • 4+ defects: Used – Fair

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